Everything you need to know about our products, services and support. Can't find an answer? Contact our team.
All Quality Package products carry a 12-month warranty against material and workmanship defects. This applies only to products purchased directly from us and excludes misuse, modification, or unauthorised repairs. Coverage is limited to repair and/or spare-part replacement costs. It excludes other damages, expenses, or compensation arising from product use.
There are 2 parts for our repair charges: Labour charge and spare parts price. We will prepare a repair quotation for your approval before proceeding.
We value your orders therefore we do not impose a minimum order value or quantity.
We accept cash, cheque and PayNow.
We deliver to all parts of Singapore.
As part of our customer service, we do not charge any delivery fee.
We offer same day delivery for most of our products.
It depends on the complexity of the installation. eg. 4 hours or 8 hours, 1 or 2 technicians required etc.
Most installations can be completed within one day, with about 2 days for more complex installations.
We usually conduct a site visit prior to installation. Information such as site accessibility and Risk Assessment (RA) documentation may be required.
Our team is ready to help with product enquiries, technical support, quotations and installation services.
